Refunds & cancellation

Cancelling

You can cancel at any time from your account settings. There is no notice period, no email required and no retention call. Your plan runs to the end of the period you have already paid for and then stops, and you are not charged again.

What happens to your record

Cancelling deletes nothing. Your account moves to the free plan: you keep access to the record, and the links you sent your clients keep working. If your account is above the free plan’s limits, nothing is removed — you simply cannot add new work of that kind until you are back within them or subscribe again.

This is deliberate. A record you lose access to for missing a payment is not a record you can rely on, and it would be worthless as evidence at exactly the moment you needed it.

Refunds

• Within 14 days of your first payment — a full refund on request, for any reason. Arc is sold to businesses, so this is our commercial commitment rather than a consumer cooling-off right, and we honour it either way.
• If Arc did not work as described — tell us what happened and we refund the affected period in full.
• If we withdraw the Service or make a change you reject — we refund the unused portion of the period you paid for.
• If you were charged in error — a duplicate charge, or a plan you did not choose, is refunded in full whenever you tell us.
• Part-periods — we do not pro-rate a cancelled month, because access continues to the end of it. Cancelling on day 2 and on day 29 both keep the month.

Refunds are returned to the original payment method and reach you within 5–10 working days of being issued.

Failed payments

If a payment fails we retry it over several days and email you. Service continues throughout: we do not cut off access for an expired card while your client is waiting on a decision. If payment cannot be taken, the account moves to the free plan and the record stays intact.

How to ask

Email hello@archq.co.uk from the address on the account, or use the contact page. A person reads it and replies. Refund requests are answered within five business days.