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A person reads every message — there is no support queue to get lost in. Telling us what you expected to happen is the most useful thing you can include.
Who you're writing to
Edgewise Lab, London. Arc is made by a small team, which is why replies come from a human and usually within a working day.
Already using Arc?
Include the project name and roughly when it happened — it makes anything we need to look up far quicker to find.